Customer Support

A2D provides Tier 1-5 support to our certified service providers and direct consumers. A2D customers are provided access to our online help desk system and are also able to contact us to report an issue or concern by either phone or email.

Call us:

To speak with an A2D Help Desk Analyst or Account's Represenative, call us at 678-999-2525. If you are unable to reach a live person, leave a voice mail that includes your name, location, contact number and a brief description of the issue or request. Our service technicians will generate a trouble ticket or workorder and respond directly to you within 12-24 hours.

Email us:

A2D customers who do not have an A2D Support Center username and password may email us at helpdesk@a2dinc.com. Your email should include your name, location, contact information and issue or concern. Your email will generate an trouble ticket automatically. Once the trouble ticket has been reviewed, a service representative will contact you within 24 hours.

Log-in:

A2D Customers may log-in to our A2D Support Center at any time to generate a specific help desk and trouble ticket in our system as well as see the status of their existing help desk or trouble tickets. Below is a tutorial of how to use our system:

1. To access the A2D Support Center, go to our website at www.a2dinc.com. On the right side of our home page, enter your A2D provided username and password and press the "Go" button below. A new browser window will launch, logging you enter our Support Center.

1.ISSUE CATEGORY
Select the type of issue you have: Community Service, Infrastructure, Phone/Internet, Video, or Premise Equipment.

2.ISSUE TYPE
Depending on the category you choose, select your issue type.

3.PROBLEM
Depending on the issue type, select the specific problem or problem device/system.

4.SERVICE PROVIDER
Let us know who is your service provider that the issue may be attached to.

5. SHORT DESC
Add a short description about your issue or concern.

6.SEVERITY
Let us know how sever the problem is so that we know how to escalate the issue. For example, if it is affecting your ability to conduct business, then it will be 1-Critical.

7.PRIORITY
Select the priority to let us know if you need us to respond as soon as possible, or it can wait.

8.ATTACH DOCUMENT
Attach a document that gives us a better understanding of the issue. This include photos, forms, specs, warranty docs, etc.

9.OPERATING SYSTEM
Let us know what operating system you are using on the computer that is directly effected by the issue.

10.SAVE
When you are done, press save and it will submit the Ticket.

11.LOG-OUT
Press this button to log out of the A2D Tech Support Center. It will close all of your browsers and take you to our default log-in screen. If you need to get backin, simply go back to www.a2dinc.com.